Name	Phone Number	Insurance
Joanne	602-564-6217	Banner, Coventry, One Health
Margie	602-564-6277	Collection Accounts, No Insurance, Dismissed, Deceased
Debbie	602-564-6275	HealthNet and MercyCare
Annette W	602-564-6237	United HealthCare, PacifiCare Metro Plus and PacifiCare PPO
Elizabeth	602-564-6235	Collection Accounts, No Insurance, Dismissed, Deceased
Calvin	602-564-6235	AZ Foundation, CCN/FH, HMN/HMA, AMN+RAN, PHCS, Ameriplan, USA, and Accountable Health Plan
Amie	602-564-6236	Medicare, Medicare Replacement, Medicare Secondary, RR Medicare, Medisun, Champus, Mailhandlers
Tammi A	602-564-6264	Medicare, RR Medicare
Mayra	602-564-6289	Blue Cross
Tracy	602-564-6273	Cigna
	602-564-6260
Alana G	602-564-6233	Deposits
Diane	602-564-6271	Charge Entry
Amanda		Humana - Patient calls to 602-564-6275
Julie	602-564-6251	Aetna, Multiplan Up & Up, Private A-L & M-Z, Galaxy, 3 Rivers and Integrated Health Plan, Beechstreet

Refund and Credit Policy

Small Balances - $10 or less – Write Off with a 99 and create an Alert with the $ amount and date so it can be collected at a future appointment and if it is paid in the future the payment can be applied to this write off

$10 - $25 – Send 3-4 statement and when they come up in the collection module, make 1 attempt to call and whether they are reached or not, write off the balance with a 99, create an alert with the $ amount and date and if it is paid, apply the payment to the write-off.

Patient Credits - Leave the patient credits on the account and apply to future balances due. Refund if requested. If under $20 and the patient has not been seen in 2 years - adjust off as 99 “balance not refunded”. If over $20 and patient has not been seen in 2 years - refund. If greater than $100 and patient has not been seen in 6 months, refund. 

Insurance Credits – If $35 or less - adjust off as you post as 99 “balance not refunded”. It can be refunded later if requested. If over $35, refund as you post the payment. If there is an insurance credit that has not been refunded and it is a year old – write off with a 99 “balance not refunded”.

Old Patient Balances – If under $25 write off with a 999 “Bad debt” adjustment code and dismiss the patient. If over $25 – send to collections and dismiss.

If $5.00 or under and the patient has not been seen in a year – write-off with a 999 “Bad Debt”.

Write-Offs

Staff - There will be no write-offs for anyone. This seems to solve all the questions, simplify things and affect all employees with our insurance equally. Please do not do “no charge” visits or imply there will be any adjustments or write-offs. We need to keep this fair and consistent.

Partners – A provider can decide to write off the entire bill to see a partner and not charge at all but we cannot write off only a portion. Also, we will write –off balances after insurance has paid on partner doctors and their immediate family only.