We apologies for the inconvenience but our website is either temporarily down due to technical issues or you may have reached this page due to an error in your web browser's cache. For instructions on how to clear you web browser cache, please see below.

Thank you!

Phone: (602) 938-6960
Fax: (602) 938-6069

Thunderbird Office - Building F Thunderbird Office - Building C Thunderbird Office - Building G Estrella Office
5620 W Thunderbird Rd Suite F1
Glendale, Arizona 85306
5620 W Thunderbird Rd Suite C1
Glendale, Arizona 85306
5620 W Thunderbird Rd Suite G2
Glendale, Arizona 85306
9150 W Indian School Rd Suite #118
Phoenix, Arizona 85037

How do I clear my web browser cache?

User Notice: This guide is provided for reference only.

In order to speed up web browsing, web browsers are designed to download web pages and store them locally on your computer's hard drive in an area called "cache". The cache contains a kind of travel record of the items you have seen, heard, or downloaded from the Web, including images, sounds, Web pages, even cookies. Typically these items are stored in the Temporary Internet Files folder.

When you visit the same page for a second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed.

You should periodically clear the cache to allow your browser to function more efficiently. If you believe that you have a less than current version of a page, please see the following steps listed below to clear the cache in your browser.
 

Windows Macintosh
Microsoft Internet Explorer
9.0 | 8.0 | 7.0 | 4.0-6.0 - latest version
Safari
4.0 & Up | 1.0 - latest version
Mozilla Firefox
Firefox - latest version
Mozilla Firefox
Firefox - latest version
Safari 4 & up
4.0 - latest version
Opera 9 & up
Opera - latest version
Opera 9 & up
Opera - latest version
Google Chrome
Chrome - latest version
Google Chrome
Chrome - latest version
Microsoft Internet Explorer
4.0-5.0 - Get Browser (not supported any more)

Clearing Browser Cache on Windows



Microsoft Internet Explorer 9.0

  1. Open Internet Explorer.
  2. Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  3. Click Internet Options and choose the General tab.
  4. Click the Delete... button under the "Browsing History" section.
  5. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
  6. Make sure you check all options below "Preserve Favorites Website Data".
  7. Click the Delete button.
     - Deleting files could take awhile if you have a lot of files and history.
  8. Click OK to close window.

Direct Microsoft Support Page

Microsoft Internet Explorer 8.0

  1. Open Internet Explorer.
  2. Click Tools in the left menu bar (if opened) or click on Tools in the lower right menu bar.
  3. Click Internet Options and choose the General tab.
  4. Click the Delete... button under the "Browsing History" section.
  5. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
  6. Make sure you check all options below "Preserve Favorites Website Data".
  7. Click the Delete button.
     - Deleting files could take awhile if you have a lot of files and history.
  8. Click OK to close window.

Direct Microsoft Support Page

 

Microsoft Internet Explorer 7.0

  1. Open Internet Explorer.
  2. Click Tools in the upper toolbar or click on the Tools icon.
  3. Click Internet Options to open Internet Properties.
  4. Click the General tab
  5. Click Delete under "Browsing History".
  6. Click Delete Files under "Temporary Internet Files".
  7. Click Yes on the Delete Files dialog box.
  8. Click Close and then OK.

 

Microsoft Internet Explorer 4.0-6.0

  1. Open Internet Explorer.
  2. Click Tools in the upper toolbar.
  3. Click Internet Options to open Internet Properties.
  4. Click the General tab
  5. Click Delete Files under "Temporary Internet Files".
  6. Check Delete all offline content.
  7. Click OK on the Delete Files dialog box.
  8. Click Apply and then OK.

 

Mozilla Firefox 3.5-3.6

  1. Click Tools in the upper toolbar and select Clear Recent History.
  2. Select the Time Range to clear (drop-down menu).
      - Select Everything to clear all cache.
  3. Click Details to choose what history elements to clear.
      - e.g. cache and cookies
  4. Click the Clear Now button.
  5. Exit and re-launch the browser.

 

Mozilla Firefox 2.0-3.0

  1. Click Tools in the upper toolbar and select Clear Private Data.
  2. Check Cache and cookies.
      - Note, you can select other data you would like to clear as well
  3. Click the Clear Private Date Now button.
  4. Exit and re-launch the browser.

 

Safari 4.0 & Up

  1. Open Safari.
  2. Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  3. Select Reset Safari from the drop-down.
  4. Choose what history and other elements to clear.
  5. Click the Reset button.
  6. Exit and re-launch the browser.

Opera

  1. Open Opera
  2. Click Tools and select Delete Private Data.
  3. Expand Delete Options and choose what history elements to clear.
      - e.g. Delete temporary cookies, Delete all cookies, Delete entire cache.
  4. Click the Clear Now (Opera 9) or Delete (Opera 10) button.
  5. Close window.
  6. Exit and re-launch the browser.

Google Chrome

  1. Open Chrome
  2. Click the Wrench Icon (Tools menu)
  3. Select Options
  4. Select Under the Hood on the left, click Clear browsing data... in the "Privacy" section.
  5. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data).
     
    You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select Everything.
     
  6. Click Clear browsing data.
  7. Close tab.
  8. Exit and re-launch the browser.

 

Clearing Browser Cache on Macintosh

Safari 4.0 & Up for Macintosh OS X

  1. Open Safari.
  2. Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  3. Select Reset Safari from the drop-down.
  4. Choose what history and other elements to clear.
  5. Click the Reset button.
  6. Exit and re-launch the browser.

Safari 1.0 for Macintosh OS X

  1. Open Safari.
  2. Click on Safari in the upper toolbar and Select Empty Cache.
  3. Click Empty on the Are you sure message box.
  4. Exit and re-launch the browser.

Firefox 3.5 - 3.6 for Macintosh OS X

  1. Click Tools in the upper toolbar and select Clear Recent History.
  2. Select the Time Range to clear (drop-down menu).
      - Select Everything to clear all cache.
  3. Click Details to choose what history elements to clear.
      - e.g. cache and cookies
  4. Click the Clear Now button.
  5. Exit and re-launch the browser.

Firefox 2.0 - 3.0 for Macintosh OS X

  1. Open Firefox
  2. Click on Firefox in the upper toolbar and Select Preferences.
  3. Click the Privacy Icon.
  4. Click Clear Now under the Private Data section.
  5. Close window.
  6. Exit and re-launch the browser.

Opera for Macintosh OS X

  1. Open Opera
  2. Click Tools and select Delete Private Data.
  3. Click the Delete options and choose what history elements to clear.
      - e.g. Delete temporary cookies, Delete all cookies, Delete entire cache.
  4. Click the Clear Now (Opera 9) or Delete (Opera 10) button.
  5. Close window.
  6. Exit and re-launch the browser.

Google Chrome

  1. Open Chrome
  2. Click the Wrench Icon (Tools menu)
  3. Select Options
  4. Select Under the Hood on the left, click Clear browsing data... in the "Privacy" section.
  5. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data).
     
    You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select Everything.
     
  6. Click Clear browsing data.
  7. Close tab.
  8. Exit and re-launch the browser.

Microsoft Internet Explorer 4.0 - 5.0 for Macintosh

  1. Open Internet Explorer.
  2. Click Edit in the upper toolbar and select Preferences.
  3. Click the arrow beside Web Browser.
  4. Click Advanced.
  5. Click Empty Now.
  6. Click Ok.
  7. Exit and re-launch the browser.

 


 

Thunderbird Office - Building F Thunderbird Office - Building C Thunderbird Office - Building G Estrella Office
5620 W Thunderbird Rd Suite F1
Glendale, Arizona 85306
5620 W Thunderbird Rd Suite C1
Glendale, Arizona 85306
5620 W Thunderbird Rd Suite G2
Glendale, Arizona 85306
9150 W Indian School Rd Suite #118
Phoenix, Arizona 85037