Patient Portal FAQ

What is the Patient Portal?

The patient portal is a communication tool to exchange information between our office and you.

With the portal you are able to:

  • ask questions of doctors, nurses, and other staff members
  • request prescription refills and referrals
  • request an appointment and view upcoming and previous appointments
  • view your personal health record, including lab results
  • review your current and past billing statements
Is it secure?

The portal uses encryption technology to ensure that your information is protected.

What do I need to do to get access to the portal?

If you have provided us your email address then you are enabled on the portal. When you are first given access to the portal, you will receive an email containing your user name and password. If you have not provided us your email address, you may request access by filling out the form here: Register for Patient Services

I had access to the portal in the past, now my credentials don’t work. Why?

On May 1st of 2014, we upgraded our web portal and made significant improvements; unfortunately, we were unable to bring your login credentials over to the new portal. You may request access to the new patient portal by following the direction in the above question “What do I need to do to get access to the portal?”

How do I get to the portal?

To get to the patient portal, click on the Patient Login button at the top of this page. Then enter your username and password to login to the portal.

I am having trouble logging on or accessing the portal, what do I do?

If you have forgotten your username or password, click on “Can’t access your account?” just below the portal sign in area. Follow the prompts to retrieve your username and/or password.

If your account is locked due to too many failed login attempts, please call the office at (602) 938-6960 for password reset and further assistance.

If you are experiencing technical issues accessing the portal, such as timeouts, popups, or error messages, it is most likely an issue with your computer, web browser settings, or home internet connection. Be sure you can access other web sites from your computer and/or try accessing the portal from another computer to see if this issue is specific to that computer. On rare occasion, the site may be temporarily down due to network-wide internet issues -- if this is the case, simply try back later.

What do I do if I do not want the portal?

Contact Us and let us know you wish your portal disabled. we will then remove your email address from our system and deactivate the portal.

My Lab or X-ray results are not on portal, why not?

Your physician decides what to send to the portal. There may be times your provider has elected not to publish the labs or x-ray results.

How do I make payments on my account?

To make a payment, click on the Pay Your Bill icon on the top of this page. The payment will then be reflected on your next patient statement.

What if I have questions about how to use features within the portal?

In the right upper corner of the portal is a help button (next to the button to Sign Out). This will give you information on using the specific features of the portal. If you have questions that are not answered by this FAQ, contact us by clicking here.